TLC 4 Superteams
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TLC Event Highlights

TLC 4 Superteams

X-rays/Scans - Primary Test Scans

  • Friday, 08 March 2013 08:02
  If you are going to utilize scans as your primary means of test evaluation as opposed to x-rays, then you must have an entire process outlined to help inform patients of the value of scans. In the room where you perform your screening, consultation,…
  In TLC practices that refer out for x-rays, our policy is that upon exiting Day 1, the new patient stands at the front desk while the front desk CA calls the x-ray clinic. This is an x-ray clinic that you already have an agreement…

30 Second Rule of the Reaction Regimen

  • Friday, 08 March 2013 07:52
  Purpose: to educate CAs and doctors of their continual need to direct all conversations back to chiropractic. The objective is everyone is on a quest to challenge themselves to know that they are turning all conversations around within 30 seconds. Costs: none We all…

Adjustments - Adjusting Offsite

  • Friday, 08 March 2013 07:42
  There are many examples of adjusting offsite from your primary office, at other facilities Communities that are Jehovah's witnesses-filled run a very tight ship in their belief about chiropractic and their staunch position against many medicine and blood transfusions. They favor chiropractic so much…

Adjustments - Say Less

  • Friday, 08 March 2013 07:36
  Remember this principle: less is more. Once you start doing this, it could bring up other issues. It is fine for you to give informatory statements almost under your breath or conservatively in the midst of the adjustment so the patient can take joy…
  Use this form when you are assessing how well you are doing with your setting the tone of each segment and your patient activities starting with new patient Day 1 through the anniversary reports, telephone greetings and reschedule calls. Related document: TLC Suggested Tone/Spirit…
  For a "good" patient who keeps a zero balance, attends spinal workshops, follows your recommendations and is requesting to get adjusted in a private area: He or she should still enter the adjustatorium, sit in the adjustatorium, and wait for their turn to get…

Sample Letter Announcing Fee Change

  • Friday, 08 March 2013 07:15
  Dear _______ Family of Patients: We are continuing to increase the amount of continuing education and training the doctor and the team all engage in. We are doing this to bring the best possible care to you, your families and our community. As our…
  Change is something that should be introduced in written words first. In the written word, what should be spoken about are all the benefits. Example: improved quality of care, improved doctor training, improved attention to detail or that you need their help being patient…

Sample Letters to Patients Stopping Care

  • Friday, 08 March 2013 07:05
  Discharge Letter to Patient Stopping Care with a Balance Dear Mrs. Jones, I know that my team and I have made several efforts to reach you and I feel terrible that we have been unable to resume any communication or follow through with your…