Do not accept new patient appointments past 5:00 pm. The 5:00-6:00 PM time should be a time to go out with a wall to wall, jam-packed adjustment session. Making sure that everyone understands they must be in before 5:00 PM also creates an understanding…

  Greeting for on time: This is a particularly simple one to do since it is a joyous and celebratory moment when patients are on time. The following script might apply: "Mrs. Jones, I am so happy to see you on time. It means so…

  Greetings must always reveal your joy about seeing the patient. Never about how they feel: "how are you doing", "how was your last appointment", or "how do you feel since your last adjustment". Drop all those statements and begin with suggestive statements like: "It…

  How you work cluster booking properly and get it filled up ideally is when you are meeting with patients to set up appointments. The first thing your patients are always told should be, "It is better to get a morning adjustment than an evening…

  How to lay out each of the types of hours, beginning with prime time adjusting hours; always open the top of the hour with a bang. Whether you open your doors at 7:30 AM or 8:00 AM, you want your doors locked until it…

  Giving out time cards to patients with adjusting and specialty/report hours Purpose: to clearly define your hours, availability, boundaries, and how to set up patients to be punctual. Patients need to have a clear outline of the hours in your practice, which are times…

  This applies to mastering your ability to help all doctors and team members to stay focused on one job at a time. If we were to look at our ability to perform work, it is expressed by our energy and at any given time,…

  (So you run your schedule and the schedule does not run you!) Practices that command their schedule as opposed to practices whose schedules command them can be the difference between a joyful practice life for an entire team or burn out for everyone involved.…

  Purpose: to stretch your entire team to see how much more capacity you can handle by scheduling 1½ times more patients in the day than you typically serve Implementation: Perform a Stack a Day for any day you regularly adjust. The best "bang for…

  Goal: to stretch your team by observing a team in real time, caring for double the volume you serve. To see procedures and the quality of exchanges that occurs at higher volumes. Implementation: Contact TLC to find out whose practice is local to you…